FAQ's

Frequently Asked Questions:

Naked Boho LOVES to find our Customers great products at an affordable price, while striving to provide excellent Customer Service. We are here to answer any questions you many have about our Products, Changes in your Order or Shipments.

Most of our products are hand-made from vendors all over the world. This is how we can Provide Free Shipping Worldwide on orders that are $50 and up and have competitive Prices, so shipping times will vary and orders may come in separate packages. Our Products are shipped from Italy, Portugal, Spain, China and United States.

Packages are not insured, so make sure you are shipping to a secure location.

FREE - International Shipping is Subject to a 30-45 Day Shipping Time.

FREE -  Domestic Shipping is Subject to 25-30 Day Shipping Time

WHERE ARE YOUR PRODUCTS COMING FROM?

Naked Boho has it's products already delivered to an international fulfillment center awaiting your orders for shipment. This fulfillment Company has locations all over the world to deliver our products worldwide.  If our products are out of stock there, the next closest Facility will be selected. If all facilities in the Unites States are out of stock then your order will come from either Spain, China, United Kingdom or Portugal. If this is the case, shipping times can be delayed.

 

IS THE SHIPPING TIME ON MY ORDER 25-30 DAYS?

Great Question, In order to get the great selection of items on our Site, we use Drop Shipping. This means all of our products are awaiting shipping in a warehouse by a 3^rd party logistics company. We don’t have control on the shipping times, but we do have control on whether or not you get charged for shipping. So, all Customers will receive FREE SHIPPING on orders $50 and up to compensate for the long delivery times.

 

HAS MY PRODUCT SHIPPED? 

All customers should have received an email confirming your order, followed by an email giving you a Tracking Number. This may take 24 hours or up to 7 days (holidays pending), then you can track your product for a more accurate date. 

WHAT IF MY ORDER IS LATE? 

A true late order is at the 45-day mark from Date of Purchase. We agree 100% that is not acceptable. But once again that is one thing out of our control by Drop Shipping. All we can do is Compensate our Customers. If your order has not been received at the 45-day mark. Keep the product when it arrives and we will REFUND 100% of your money. UPDATED 09/1/2020 THIS POLICY IS NO LONGER IN EFFECT DUE TO THE DELAY'S IN SHIPPING CAUSED BY THE CORONAVIRUS 1-1-2020. THIS POLICY WILL RESUME AFTER THE CDC LIFTS ALL TRAVEL BANS TO CHINA. WE ARE VERY SORRY FOR ANY INCONVENIENCE  THIS MAY OF CAUSED YOU. WE ARE EXTENDING OUR POLICY OUT TO 60 DAYS UNTIL FURTHER NOTICE. IF YOU HAVE NOT RECEIVED YOUR PRODUCT IN 60 DAYS, WE WILL REFUND YOU IN FULL AND YOU MAY KEEP YOUR PRODUCT WHEN IT ARRIVES.

 

I RECEIVED THE WRONG PRODUCT OR THE PRODUCT IS DAMAGED

In either case we apologize for the inconveniences that you may have experienced. We are using a 3^rd party drop shipping company to package and ship our merchandise.  We can either issue a refund or ship you out the correct or new undamaged product.

 

WHAT IF MY PRODUCT SAYS IT WAS DELIVERED, BUT I DIDN'T RECEIVE IT?

We are not responsible for packages once they have been delivered to your mailbox or left at your address. Please make sure you are shipping to a secure location. Please contact your local Post Office with your tracking number/s available.

 CAN I CANCEL MY ORDER?

Once you place an order with Naked Boho and your payment is received, our fulfillment center is automatically notified. We are only able to cancel your order if the fulfillment center has not yet processed and shipped your product to the listed address. If your order has already been shipped, then Naked Boho will be unable to cancel your order. But once you received your order and you wish to return it, please email: support@NakedBoho.com 

 

WHAT IF I THE CUSTOMER ENTERED THE WRONG ADDRESS?

You, as a customer, are responsible for providing Naked Boho the Correct Mailing Address. Naked Boho is NOT responsible for items that have been mailed to the provided address, if that mailing address was entered incorrectly by you, the Customer. We, at Naked Boho, will try to track down the product if it was returned to sender. Not all packages that are mailed to incorrectly provided addresses are Returned. These Packages are considered LOST or STOLEN after being delivered. Naked Boho is NOT RESPONSIBLE for lost or stolen Packages once Delivered. Please contact your local Post Office and provide them with your tracking number/s for further assistance.

Packages are not insured, so make sure you are shipping to a secure location.

HOW DO I LEAVE A REVIEW ON YOUR SITE? 

Most of our products have a place for a review at the bottom of the page. Look up a product and select it. Scroll to the bottom of the page and enter your Review or Comment. Or you can contact us on our Contact Us page.